‘Investors in Feedback’ is an Independent quality standard, congruent with ISO 9001, to help organisations of all types to gather effective feedback from customers, and respond to it effectively to build customer loyalty, reputation and sales!
As they suggest: there is no such thing as ‘Bad Feedback’, just feedback responded to inappropriately.
Investors in Feedback is a system of Audit, Accreditation and Advice, giving you systems will measurably increase the value you get from feedback, and the benefit (and of course payback) you get from it.
Organisations need to get feedback right in order for customers to remain loyal and for their business to steadily grow in size and profitability. Yet most businesses are getting it badly wrong.
Investors in Feedback helps Organisations of all sizes and types to engage effectively and productively with customers, to respond to feedback effectively ensuring that they can build upon customer loyalty, thus earning a positive reputation and more referrals.
Investors in Feedback is the No.1 feedback audit and accreditation system in the world
Investors in Feedback is THE business critical tool for every successful Organisation in the 21st Century
More information about Investors in Feedback can be found on their website http://www.investorsinfeedback.com
About Guy Arnold
Guy is the published author of 'Great or Poor', and 'Sales through Service'. He works with Business Advice Organisations (large and small), offering simple and hugely powerful advice, audit and accreditation systems to their clients that generate cross sales, repeat sales, referrals and reputation sales to both parties. He believes this is perhaps the single most critical area for businesses to focus on in this new age of the empowered customer and social media.
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