Helpful information for you to use and share with your team(s), to help you build sales through service.

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Maslow’s hierarchy of needs

How Do Customers Behave

How to ensure your organisation delivers consistently

How to find a CFM in an organisation

How to get a win win outcome

How to get to the heart of issues

How to lose customers and alienate people

How to make a mission actually work

How to REALLY sell precis

OE Cycle for CFM

Outline win win agreement for appraisal

See Do Get

Sellers Should Serve and Servers Should Sell

Social Media stop wasting time and start making sales

The 7 Deadly Sins of Feedback

The 7 Deadly Sins of Leadership 1.1

The 7 Deadly Sins of Management

The 7 Deadly Sins of Sales 1.2

The 7 Deadly Sins of Service 1.2

The 7 Deadly Sins of Social Media 1.3

The Great Business and Customer Service Myths

The Power of Great or Poor Results

The Stupid Company

Trust -1

How to Deliver Great Service

Effective Use of Time: Time Matrix

Weekly Compass – blank

The Effective Use of Time: the 6 Steps

Effective Use of Time – Principles

Effective use of Time – Action Plan

Free E-Book Download

Helpful Videos

What is 'Sales Through Service'?

About Guy Arnold

 Guy is the published author of 'Great or Poor', and 'Sales through Service'. He works with Business Advice Organisations (large and small), offering simple and hugely powerful advice, audit and accreditation systems to their clients that generate cross sales, repeat sales, referrals and reputation sales to both parties. He believes this is perhaps the single most critical area for businesses to focus on in this new age of the empowered customer and social media.

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